Shipping & Handling
Once your order is placed online, our fulfillment team's processing time of your order can range between 1 - 4 business days. During our peak seasons, processing time can take up to 5-7 business days.
USPS First Class is a standard form of shipping which comes with tracking information but does not come with insurance should the package get lost. Shipping time depends on where in the US or world the package is going.
FedEx Priority 2 Day is an expedited form of shipping it come with tracking and is insured up to $100.00 If the package is damaged or lost in transit. Delivery time from date of shipping is 2 business days.
FedEx Overnight Shipping is our most expedited form of shipping, and the cutoff time for when an order can be received, or a custom design artwork be approved, and still go out that same day is 11:00a PST. Any order, or artwork approved, after that cutoff time will be sent out the next business day. Delivery time from date of shipping is next business day.
Packages that were delivered and stolen from your door or postal cluster box (apartment style) are not covered by the shipping service's insurance.
If you need your order by a specific date please email firstname.lastname@example.org with your order number, and date needed.
Our shipping is contracted out to both FedEx and the United States Postal Service, and is not handled by any entity controlled or influenced by The Vixen. We unfortunately do not have any further insight into the shipping systems of either FedEx or USPS than what is publicly available through a tracking number. AFTER an order is shipped, customers should direct all questions, inquiries, and problems related to their package directly to the customer service team of the shipping service they selected. Customers understand that The Vixen does not control or have any influence over shipping delays, lost packages, damaged packages, or stolen packages, and agrees to hold harmless The Vixen & Thevixensworld.com from any of the before mentioned issues.
If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier directly (either the United States Postal Service or FedEx – depending on the shipping method selected). The Vixen & TheVixensWorld.com are not responsible for items that are stolen from your door or apartment style cluster box. We do not issue refunds or credits for packages that the carrier confirms as being delivered.