If you are unhappy with your purchase, please send it back within 14 days of the delivery date to
106 1/2 Judge John Aiso Street
Los Angeles, CA., 90012
Please make sure to specify order number(s) with your return so we can ensure your credit is accurate. All merchandise returns must be unworn, unwashed, and still, have the original tags attached. We are happy to issue you a refund in the form of a E-Gift Card for use on a future purchase on OfficialVanjie.com. E-Gift Cards never expire!
When returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear). Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. WE DO NOT DO CASH REFUNDS. WE WILL ISSUE YOU AN E-GIFT CARD FOR USE ON FUTURE PURCHASES. Vanessa Vanjie Mateo does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.