Missing / Damaged / Wrong Items

We strive to make sure that every item ordered ships to the correct person, without defects.  If your package is not correct please take a photo of the item and email it to our Customer Care team support@thevixensworld.com with a description of the damage. Upon inspection of the photo we will issue you store credit via E-Gift Card and you can repurchase the item. 

In the case of an incorrect item sent we will request back the item.  Once we receive your package, we will email you an E-Gift Card for the amount of your damaged item, and the cost of shipping.